Last Updated: 28 September 2025
This Privacy Policy describes how Sareea24 ("we," "us," or "our") collects, uses, and discloses your information in connection with your use of the Sareea24 food and multi-vendor delivery mobile application, website, and related services (collectively, the "Service"). The Service is built using the Flutter framework for the mobile apps and the Laravel framework for the backend and administration panels.
By accessing or using the Service, you agree to the collection and use of your information in accordance with this policy. If you do not agree with the terms of this policy, please do not access or use the Service.
We collect several different types of information for various purposes to provide and improve our Service to you.
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). This may include, but is not limited to:
Identity Data: Name, date of birth, gender.
Contact Data: Email address, phone number, shipping address(es).
Account Data: Username, password, unique user ID.
Payment Data: Details about the payment method (e.g., last four digits of the card, expiration date, transaction details). Note: Full payment card details are generally handled by secure third-party payment processors and are not stored by us.
Location Data: Precise or approximate location information is collected to facilitate delivery, allow you to view nearby restaurants/stores, and track delivery progress. This data is collected when the app is in use and, if permitted by you, in the background.
We may also collect information that your browser sends whenever you visit our website or when you access the Service by or through a mobile application ("Usage Data").
For Mobile Apps (Flutter): Device type, unique device identifiers, operating system, mobile network information, app version, time and date of your use, and pages or features you visit within the app.
For Web/Backend (Laravel): Internet Protocol (IP) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, and other diagnostic data.
If you use our Service as a Delivery Partner or Vendor, we will collect additional information, which may include:
Business/Vendor Data: Store name, store location, bank account details (for payouts), menu items, business registration information.
Delivery Partner Data: Vehicle information, driver’s license, national ID, background check information (if applicable), and real-time location tracking data.
Sareea24 uses the collected data for various purposes, primarily:
To provide and maintain the Service: Including processing and fulfilling your orders.
To manage your account: To manage your registration as a user of the Service.
To facilitate payments: To process transactions through our integrated payment gateways.
To provide customer support: To respond to inquiries and resolve issues.
To improve the Service: To analyze usage and develop new features (e.g., optimizing delivery routes, customizing the app interface).
To contact you: With newsletters, marketing or promotional materials, and other information that may be of interest to you.
For Safety and Security: To detect, prevent, and address technical issues or fraud.
For Communication between parties: Sharing necessary information (like name, order details, and location) between the customer, the vendor, and the delivery partner to complete the service.
We may share your Personal Data in the following situations:
With Vendors/Stores: To fulfill your order, we share your name, phone number, address, and order details with the restaurant or store you ordered from.
With Delivery Partners: To deliver your order, we share your name, phone number, precise delivery location, and order details with the assigned delivery person.
With Service Providers: We may employ third-party companies and individuals (e.g., payment processors, hosting providers, map/location services, data analytics providers) to facilitate our Service. These third parties have access to your data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Business Transfers: In connection with a merger, sale of assets, or other business restructuring.
For Legal Reasons: If required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
The security of your data is important to us. We implement commercially acceptable measures to protect your Personal Data, leveraging the security features of the Flutter and Laravel frameworks. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
Depending on your location and applicable law, you may have the following rights regarding your Personal Data:
The right to access, update, or delete the information we have on you.
The right of rectification to have your information corrected if that information is inaccurate or incomplete.
The right to object to our processing of your Personal Data.
The right to restrict the processing of your Personal Data.
The right to data portability to receive a copy of your Personal Data in a structured, machine-readable format.
The right to withdraw consent where we rely on your consent to process your Personal Data.
To exercise any of these rights, please contact us using the contact details provided below.
Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
